[/b]begin forwarded message:
original message follows:
------------------------
contact , verification information
first name: dxxxxx
last name: txxxxx
wireless number: xxxxxxxxxx
e-mail address: dxxxxx.txxxxx@gmail.com
topic/subtopic
topic: have question phone
subtopic: no subtopic 2 available
additional information
q1:enter wireless number associated account you're inquiring
a1:917xxxxxxx
q2:what make , model of phone you're asking about?
a2:iphone 3g
q3lease enter phone question below:
a3:i not have question.
tried filling out stupid survey sent me, second time.and failed work again.
have lived in many countries in world, , travel extensively business.
16 years have been carrying , using mobile phones, have never experienced more terrible service (cellular service , customer service) at&t.
went store in times square beligerent girl behind counter told me "all sell phones" , informed me if had questions rate or plan, should "just call main number". communicated while 1 of male shop attendants standing behind her. massaging neck. walked out.
drop 5 or 6 calls per day in manhattan, , consider unacceptable. won't long until happily cancel at&t account , throw iphone in east river.
forward hearing might have that.
regards,
dt
from: at&t email customer care wireless <icare3@amcustomercare.att-mail.com>
date: may 28, 2010 9:50:49 edt
to: <dxxxxxn.txxxxx@gmail.com>
subject: re: wireless at&t customer email - northeast - [tech] (kmm24443176v54605l0km)
dear mr. txxxxx,
thank taking time e-mail at&t regarding service , dropped calls iphone. apologize frustration may have caused. name felicia mansfield, , happy inquiry.
apologize experiencing problem 917-xxx-xxxx; again, can understand how frustrating can be. have reviewed account , verified phone has current programming downloads , network configurations, , have verified there no outages @ time affecting service.
i see using iphone 3g please ensure have latest iphone software version 4 released. version includes further improvements call, device , application performance. iphone 4 update, sync iphone 3g itunes , click "check update" button.[/color]
because of many factors can affect cell phone signal strength, not able guarantee 100% coverage. signal wireless phones is, in essence, radio signal , can affected same structures , interference block radio station signal. weak signal or no signal strength may cause call drop or make difficult place or receive calls, connect internet through wireless phone. please understand coverage vary based on geographical location , can vary based on other factors such type of building structure in variety of other factors, including weather , terrain.
at&t has new iphone application called "mark spot" allows provide location at&t should experience issue service in area. can select: dropped call, failed call, no coverage, data failure, poor voice quality , able select how issue happens: once, seldom, often, , always. along report, gps coordinates sent our at&t network operations center evaluation. application available free of charge iphone users. information provide extremely valuable , used enhance our network. please keep in mind technician not contacting directly.
if problem persists, due nature of issue , constraints of e-mail, please contact customer service @ 1-800-331-0500 phone other wireless phone allow proper troubleshooting. can visit our online tech chat available 8:00am 11:00pm est monday thru friday , 9:00am 9:00pm est saturday. have provided steps accessing online chat below:
1. go www.att.com/wireless
2. select "forums" link "support" tab
3. customer need register forums if have not registered before.
4. enter user name , password
5. click "technical support chat" under live chat group
mr. txxxxx, hope information provided has been helpful , has resolved of questions. should have additional concerns or questions issue please reply email. if need contact again regarding new issue please send email via contact link through online account. again, name felicia mansfield, , thank being valued at&t customer past several years. our best ensure wireless experience success.
encourage visit our web site (www.att.com/wireless) view current , previous monthly statements, make payments , shop new product , service offerings.
sincerely,
felicia mansfield
at&t
online customer care professional
at&t improve our service you! please complete our short survey e-mail customer service experience. click on:
http://www.wireless.att.com/support...16&state=promptvote&id=okfm6765***14194912***
information provided in e-mail intended view , use of authorized at&t subscriber only. content may not shared or relied upon third parties. at&t, @ sole discretion, reserves right amend, modify or replace written content of message correct or update answers provided subscriber. no term of subscriber's customer service agreement altered, waived, or modified message unless expressly agreed authorized at&t representative.
(c) 2010 at&t intellectual property. rights reserved. at&t, at&t logo , other at&t marks contained herein trademarks of at&t intellectual property and/or at&t affiliated companies. other marks contained herein property of respective owners.
wow thats terrible.
has gone there itunes account , updated there iphone 4.0
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